Important Dates
Thursday, August 16, 2018
- Print or save to hard drives all internet banking history and statements
Friday, August 17, 2018
- All Branches will be open regular hours and be prepared to assist you with any questions regarding the system.
- Internet Banking and Telephone Banking will be available until 2 PM
- ATM Terminals will be available until 2 PM
Saturday, August 18, 2018
- All Bank Branches will closed
- Internet Banking and Telephone Banking will not be available
- ATM Terminals will not be available
- You will be able to access your account through debit card purchases as well as transactions at other ATMs in the Shazam network
Monday, August 20, 2018
- Enhancements will be complete
- New Internet Banking system will be available
- New Telephone Banking system will be available
INTERNET BANKING
Our website is going to be completely redesigned to be more streamlined and user friendly. This intuitive online banking solution enables you to connect with us when you want, how you want through secure and simple Internet banking.
- Conduct online banking transactions, such as viewing account balances and history, making transfers, viewing check images and accessing electronic statements
- Perform self-service functions on a variety of financial accounts
- Manage personal and business finances online and download information to accounting or tax preparation software
- Manage user access and function
The existing online banking system will become unavailable on Friday, August 17 at 2:00 pm. The new system will be available Monday, August 20 at 12:00 pm.
You may wish to save your prior statements and history to paper or hard drives as prior history will not be available on the new system.
You won’t need to complete a new application or sign up in person to use our new system. Anytime after 12:00 noon on Monday, August 20, you will log on using your Tax ID Number and follow the on-screen steps to establish your new password and other security features. Once logged in, you will see all the accounts which that tax ID number is associated with...
TELEPHONE BANKING
A new telephone banking system will provide you with more information and capabilities. You will continue to use our toll free number, 877-226-5366. From 2:00 pm on Friday, August 17th the telephone banking system will be out of service. The new system will be available at 12:00 pm on August 20th. When calling for the first time, you will need to enter the last 4 digits of the primary account holder's social security number. You will then be prompted to enter a new personal identification number (PIN).
STATEMENTS
During the month of August all customers will receive two statements. All accounts will drop a statement on August 17th prior to conversion, and then will cycle at the end of the month, generating another statement.
Beginning in September, all statements will be sent at the end of the month. These statements will be sent out from another location, by one of our partners. Their enhanced accuracy and efficiency will ensure you receive your statements quickly. In time, all of your accounts will be visible on a single statement, including your checking, savings, loans, certificates and IRAs.
EXTENDED PROCESSING HOURS
With our new technology, we will no longer have an early cutoff time. Your deposits and withdrawals will be processed any time our doors are open. These transactions will be processed quickly, ensuing your account is updated in the most efficient manner.
COMING SOON
Notifi – customized account alerts allowing you to receive a text or email letting you know your account balance, activity and more. (November 2018)
Mobiliti – a mobile banking tool available across smartphone and tablet platforms that will allow you access to bill payments, person-to-person payments, mobile deposit, user management and more (November 2018)
Rewards Checking Account - January 2019